My Appliance Care customer complaints code.
This customer complaints code gives you clear and useful information about what you can do if you’re not happy with My Appliance Care services. It tells you:
- How you can complain.
- What we’ll do and when.
- What you can do if you’re still not happy.
How you can complain
We are committed to giving you the highest quality of service at all times, even so, things can go wrong. We pride ourselves on our customer care and we try hard to keep you happy, the quicker you let us know of a problem the sooner we can find a solution to it.
When they do go wrong, we want to know so that we can put them right as quickly as we can. Here are the ways you can complain to us.
Online
Go to www.myappliancecare.co.uk click on contact us, and register your complaint, in this way you won’t have to write, or send a letter to us and we can handle your complaint sooner.
By phone
If you’re a residential customer and your complaint is about sales, or bills or other general matters, call us on +441615540426 between 10.00 AM to 5.00 PM Monday to Friday. We are closed on Saturdays/Sundays. This call is free from your landline.
If you are reporting an appliance breakdown, call us free on +441615540426. This line is open during working hours six days a week.
If you’d like to speak to someone about a complaint associated with the appliance breakdown that as yet is not resolved, our customer service/tech support advisers are available from between 10.00 AM to 5.00 PM Monday to Friday. We are closed on Saturdays/Sundays.
If your complaint is about a bill call us on +441615540426 and ask customer services to put you through to the accounts manager.
If your complaint is about repairing an appliance, call us free +441615540426. This line is open between 10.00 AM to 5.00 PM Monday to Friday. We are closed on Saturdays/Sundays. Our customer service/Tech support advisers will try to solve the problem while you’re still on the line.
By Email
You can email your complaint to us 24 hours a day. You should include your account number, or any reference number given by us for example the order number shown on your document if you have ordered a product, please include your landline phone number. You should state your full name and address, and give full details of what the problem is. Please do not generalize, we need as much detail as possible in order to investigate your complaint. Email us at; support@myappliancecare.co.uk
By Letter
It takes longer to reply by letter but, if you prefer to write, please send your letter to the appropriate address below. Make sure you include the account number and the telephone number of the service you’re complaining about.
If you’re a residential customer, write to:
Customer services manager
My Appliance Care
3 New Lawns,
Stockport, England,
SK5 6YN